Welcome to Therapial! These Terms and Conditions ("Terms") govern your access to and use of Therapial's AI therapy services, chatbots, and website. By accessing or using our services, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

1. Introduction

Therapial provides AI-powered therapy services and chatbot interactions designed to offer mental health support and guidance. Please note that these services are not intended to replace professional medical or psychological advice, diagnosis, or treatment. If you are experiencing a medical emergency or mental health crisis, please contact a qualified healthcare provider or emergency services immediately.

2. Eligibility

To use Therapial, you must:

  • Be at least 18 years of age.
  • Have the legal capacity to enter into a binding agreement.
  • Agree to these Terms and our Privacy Policy.

By using Therapial, you confirm that you meet these eligibility requirements.

3. User Account

To access certain features of Therapial, you may be required to create an account. You agree to:

  • Provide accurate, current, and complete information during registration.
  • Maintain the confidentiality of your account credentials.
  • Notify us immediately of any unauthorized use of your account.

You are responsible for all activities that occur under your account.

4. AI Therapy and Chatbot Interactions

Therapial uses AI chatbots to provide therapeutic conversations. While our chatbots are designed to offer mental health support, they are not substitutes for human therapists or clinical professionals. Therapial does not guarantee that our AI chatbots can resolve or address all mental health issues. Use of our services should be considered as part of a broader mental health strategy.

Limitations of AI Therapy

  • Our AI chatbots cannot diagnose mental health conditions.
  • Information provided by our AI chatbots should not be interpreted as professional advice.
  • AI-based therapy may not be suitable for individuals with severe mental health conditions, and we recommend seeking professional help in such cases.

5. Payments and Fees

Certain services or features of Therapial may require payment. You agree to pay all applicable fees associated with the premium services you choose. Payment terms are as follows:

  • Pricing: The fees for services will be clearly stated at the time of purchase.
  • Billing: You will be billed through our secure payment processors.
  • Refund Policy: All payments are final, and refunds are not provided unless required by law or stated otherwise in a specific promotion.

6. Acceptable Use

By using Therapial, you agree to the following rules of conduct:

  • You will not misuse or abuse the services or interfere with other users' experiences.
  • You will not submit or transmit any content that is illegal, harmful, abusive, harassing, or otherwise objectionable.
  • You will not use Therapial for commercial purposes without express authorization.
  • You will not attempt to decompile, reverse-engineer, or otherwise tamper with our AI technology.

We reserve the right to terminate or suspend your access to Therapial if you violate these Terms.

7. Intellectual Property

All content and materials available on Therapial, including but not limited to text, graphics, logos, and software, are the intellectual property of Therapial or its licensors. You may not reproduce, distribute, or otherwise exploit this content without our prior written consent.

  • Trademarks: All logos, names, and trademarks related to Therapial are protected by intellectual property laws. Unauthorized use of these trademarks is prohibited.
  • Copyright: All materials on this site are protected by copyright law. You may only use the materials as intended under these Terms.

8. Disclaimer of Warranties

Therapial is provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the accuracy, reliability, or suitability of our services. Specifically, we do not guarantee that:

  • The services will be error-free or uninterrupted.
  • Any outcomes or advice from our AI chatbots will be accurate or effective.
  • The services will meet your expectations or specific mental health needs.

9. Limitation of Liability

To the fullest extent permitted by law, Therapial and its affiliates, directors, employees, or licensors shall not be liable for any direct, indirect, incidental, or consequential damages arising out of your use or inability to use the services, including but not limited to damages for mental health issues, data loss, or unauthorized access.

10. Indemnification

You agree to indemnify, defend, and hold harmless Therapial and its affiliates from and against any claims, liabilities, damages, losses, or expenses (including legal fees) arising out of your violation of these Terms or misuse of the services.

11. Modifications to the Terms

We reserve the right to update or modify these Terms at any time. If we make significant changes, we will notify you by email or through our services. Your continued use of Therapial after any changes constitute your acceptance of the revised Terms.

12. Termination

We may terminate or suspend your account and access to Therapial at any time, without prior notice, if you violate these Terms or engage in any prohibited conduct. Upon termination, your right to use the services will immediately cease.

13. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of Chile, without regard to its conflict of law principles. Any legal disputes arising from these Terms shall be resolved in the courts of Chile.

14. Contact Information

If you have any questions, concerns, or feedback regarding these Terms, please contact us at:

  • Email: contact@therapial.com