Introduction

Welcome to Therapial! We are committed to protecting your privacy and ensuring the confidentiality of the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you engage with Therapial's AI-based therapy services and chatbots. By using our services, you agree to the terms outlined in this policy.

Information We Collect

We collect the following types of information to provide and improve our services:

1. Personal Information

  • Name: When you sign up for our services, we collect your full name.
  • Email Address: We require your email address for account registration, service updates, and communication.
  • Phone Number (Optional): For communication or account recovery.
  • Payment Information: If you purchase a premium service, we collect payment details such as credit card information through secure payment processors.

2. Health and Wellness Data

  • Therapy Sessions: We may collect data from your interactions with our AI chatbots during therapy sessions, including text or voice inputs. This may include personal insights, mental health symptoms, and emotions you share during your therapy sessions.

3. Usage Data

  • Device Information: We collect data such as device type, browser type, operating system, and IP address.
  • Log Data: Our servers automatically record certain information when you interact with our website, such as access times, pages visited, and your IP address.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance user experience and analyze website traffic.

How We Use Your Information

We use the data we collect for the following purposes:

  • Service Provision: To deliver AI therapy and chatbot interactions personalized to your needs.
  • Service Improvement: To monitor and improve the quality and functionality of our AI-based therapy services.
  • Customer Support: To respond to your inquiries, troubleshoot issues, and provide technical support.
  • Communication: To send you important service-related notices, updates, or promotional materials (with your consent).
  • Research and Development: To analyze anonymized data for improving our AI models and therapy techniques.
  • Security: To protect against unauthorized access, detect fraud, and ensure compliance with applicable laws.

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, we may share your information under the following circumstances:

  • Service Providers: We may share data with third-party service providers who assist us in operating our services (e.g., payment processors, cloud storage).
  • Legal Compliance: We may disclose information if required by law, such as to comply with a court order, legal process, or government regulation.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

Data Security

We prioritize the security of your data. We implement industry-standard security measures such as encryption, firewalls, and secure servers to protect your personal information from unauthorized access, loss, or misuse. However, no data transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. If you wish to delete your account or request that we delete your data, please contact us at [Insert Contact Email].

Your Rights

You have the right to:

  • Access: Request access to the personal information we hold about you.
  • Rectification: Request corrections to any inaccurate or incomplete information.
  • Deletion: Request the deletion of your personal data, subject to legal or regulatory obligations.
  • Withdrawal of Consent: Withdraw your consent to the processing of your data at any time.

To exercise any of these rights, please contact us at contact@therapial.com

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and we will notify you via email or through our services. Your continued use of Therapial after changes are made indicates your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

  • Email: contact@therapial.com

Thank you for trusting Therapial with your personal data.